Policies

© 2008-2017 BRAND Napa Valley LLC, Policies

POLICIES

Mailing List and Privacy Policy
We are committed to protecting your privacy. To prevent unauthorized access or disclosure and to maintain data accuracy, we have in place appropriate managerial procedures to safeguard the information we collect. BRAND will not, under any circumstances, provide your personally identifiable information to third parties. Information will only be shared with others as is necessary to fulfill your request - as for example, to ship an order. If you need to change your information or would like to be removed from our mailing list at any time, please contact us at info@BRANDnapavalley.com or 707-963-1199.

Credit Card Security
We are dedicated to keeping your payment and personal information safe. We utilize Secure Sockets Layer (SSL) software, which is the industry standard, for secure commerce transactions. This advanced technology encrypts all of your personal information, including credit card number, name, and address so that it cannot be read over the internet. A third-party financial institution handles all credit card transactions and receives credit card and other personally identifying information in encrypted form.

Alcohol and Shipping Restrictions
You must be at least 21 years of age to purchase wine. In compliance with state shipping restrictions, the wine is sold for personal consumption and not for resale. All alcoholic beverages are sold in California and title passes to you in California. We make no representation to the legal rights of anyone to ship or import wines into any state outside of California. You, as the buyer are solely responsible for shipment of alcoholic beverage products. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order for you.

Return Policy
We take great pride in handcrafting the finest quality wines for your enjoyment. As your satisfaction is our primary goal, please inspect all packages as soon as they are received. Should you be dissatisfied with your order or believe you have an issue with your wine, please contact us within 48 hours of the receipt of your packages to file a claim. Due to our extremely limited production, there may be instances where we may not be able to replace your order. If warranted, we reserve the right to provide a comparable wine, or refund your original purchase price. If an order is refused by the customer or returned by the shipping company as "unable to deliver", cancellation fees and return shipping fees may apply.

Trademark and Copyright
The BRAND and double horseshoe, our trademark, logo design, custom graphics and photographs are protected by BRAND Napa Valley, LLC.

Website Text and Design
Copyright © 2012 BRAND Napa Valley, LLC
Photography: Thomas Heinser Photography, Avis Mandel Pictures, Kinya Nippa, Dona Bonick, BRAND Napa Valley
Website design/development: Aptalent, Inc.

Applicable Law
This site is created and maintained by BRAND Napa Valley, LLC, principally located in St. Helena, California. As such, the laws of the State of California govern these disclaimers, terms and conditions. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time. By using this site, you signify your agreement to our Policies.